Information We Collect

We collect information to provide you with the best possible IELTS preparation experience. This includes information you provide directly to us and information we collect automatically.

Personal Information

  • Name, email address, and contact information
  • Educational background and IELTS goals
  • Test results and performance analytics
  • Account preferences and settings

Usage Information

  • Test attempts and completion times
  • Study patterns and progress tracking
  • Feature usage and interaction data
  • Device and browser information

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, ensuring you receive personalized IELTS preparation support.

  • Service Delivery: Provide access to IELTS tests, study materials, and progress tracking
  • Personalization: Customize your learning experience based on your performance and goals
  • Communication: Send important updates, notifications, and educational content
  • Analytics: Improve our platform and develop new features
  • Support: Provide customer service and technical assistance

Information Sharing & Disclosure

We are committed to protecting your privacy and do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may share your information only in the following circumstances:

  • Service Providers: With trusted partners who help us operate our platform
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you explicitly authorize us to share specific information

Data Security & Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • End-to-end encryption for data transmission
  • Secure data centers with physical and digital security
  • Regular security audits and vulnerability assessments
  • Access controls and authentication protocols
  • Data backup and disaster recovery procedures

Your Rights & Choices

You have control over your personal information and can exercise the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content.

Types of Cookies We Use

  • Essential Cookies: Required for basic platform functionality
  • Performance Cookies: Help us understand how you use our platform
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Provide insights to improve our services

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

Children's Privacy

Our platform is designed for users aged 13 and above. We do not knowingly collect personal information from children under 13 without parental consent.

If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

By using our platform, you consent to the transfer of your information to countries where we operate, including the United States and other locations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated policy.

Questions About This Policy?

If you have any questions about this Privacy Policy or our data practices, we're here to help. Contact our privacy team:

privacy@hanh94esl.com